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Technical Support
Welcome to the support site
Mediatrix Technical Assistance Center is a Post-Sale Service Center offering expertise in Mediatrix product installation, configuration and provisioning for multiple VoIP applications. Technical Support from TAC is available to registered Mediatrix customers with a valid Mediatrix Service Contract.
Mediatrix Download Portal (NEW)
Mediatrix offers online documentation and its latest SIP firmware via a self register web-portal.
Registered Users to the Mediatrix Download Portal will be able to access to the following items:
Firmware (New and Updates)
Product Documentation
MIB Reference Manuals
Software Applications (unregistered version)
Click here to Login
Pre-Sales Services
If your company plans on deploying a Mediatrix Platform and requires technical assistance, please search the Channel Partner locator to find the Mediatrix Authorized Channel Partner in your area.
Registered Customers
Mediatrix provides support services to all registered Customers, Business and Channel Partners. Login here.
Additionally, you can view our FAQ to determine whether your issue can be self-managed.
Technical Assistance Center
Non-registered customers requesting registration information that fall under the following conditions:
I purchased a Service Level Agreement
I purchased a Self-Training Kit
I want to buy a block of Support hours
I need assistance with a defective unit
Please submit your registration request in email format with the required information to the Mediatrix Technical Assistance Center. Mediatrix will analyse your request and will answer you within 48 hours (Monday - Friday).
(Please note that only requests that have all of the required information will be answered)
I purchased an Service Level Agreement
Service ID number
First/last name
Title
Company name
Complete address
Telephone
Fax
Email address
Type of company
Mediatrix platform
Serial number from unit
Firmware release
I purchased my unit from
I purchased a Self-Training Kit
Self Training Product Key
First/last name
Title
Company name
Complete address
Telephone
Fax
Email address
Type of company
I purchased my Self Training Kit from
I want to buy a block of Support hours
First/last name
Title
Company name
Complete address
Telephone
Fax
Email address
Type of company
Mediatrix platform
Serial number from unit
Firmware release
I purchased my unit from
I need assistance with a defective unit
You need to confirm a hardware failure and return the unit for repair
First/last name
Title
Company name
Complete address
Telephone
Fax
Email address
Type of company
Mediatrix platform
Serial number from unit
Firmware release
I purchased my unit from
Symptom of the defect
VoIP - VoIP Gateways - VoIP Access Device - Analog - Digital - Routers
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