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Mediatrix Services
Comprehensive coverage for Mediatrix, Voice over Internet Protocol (VoIP) Access Devices and VoIP Gateways
To succeed in today's competitive marketplace, businesses need to be efficient. Your customers demand support in deploying VoIP products in a seamless fashion. Mediatrix knows how to help you in satisfying them.
While the purchase of a new Mediatrix access device gives you the key to leading technology and VoIP power, additional services can help optimize your performance and ROI. Mediatrix Services help ensure your VoIP access devices and VoIP gateways are running smoothly and meet your demands. Through a combination of technical support, hardware service coverage, on-going training, and software updates, Mediatrix can resolve any technical issue quickly and effectively - from mission-critical services to basic self-maintenance support, Mediatrix offers the service options you require for your unique needs.
Engineering Services
Pre-Sales Engineering Services:
Mediatrix Services offers pre-sales engineering support for your team. Our expert sales engineers will work closely with you to:
Respond to technical queries on products and applications.
Assess VoIP network designs.
Test configurations for suitability
Post-Sales Technical Assistance Center:
The Mediatrix Technical Assistance Center (TAC) is the focal point of contact for post-sales technical and VoIP-related questions or issues.
The TAC team will manage all aspects of the service request until it is resolved.
To serve your best interests, Mediatrix TAC engineers specialize in integrated solutions across our complete range of products, ranging from simple questions regarding equipment configuration to more complicated system diagnosis and repair.
TAC Services can be customized for your specialized needs:
Remote Support: Remote support by telephone, email and Instant Messaging, by the hour or in blocks of 10, 20 or 50 hours.
On-Site Support: Can be arranged through the TAC.
Off-hours: TAC Services are offered as an option 24x7.
Click for more information on Mediatrix TAC Services
Access to Mediatrix Support Portal
Mediatrix Support Portal is the focal point for certified partners. It allows you to search Mediatrix's technical support knowledge base, submit and track problem reports online, and access self-help product support information.
Ongoing Training
Mediatrix training courses deliver the hands-on expertise required by our certified partners. The comprehensive curriculum includes Sales and Technical Essentials designed to highlight products and solutions. The training modules are structured to develop and build your technical knowledge and practical experience in building VoIP solutions with Mediatrix products.
The Mediatrix channel partner training courses provide you with detailed procedures and support mechanisms so that you can confidently respond to your customers and provide reliable, long-term solutions.
Mediatrix offers several different training options:
Self-Training Kits: Ideal for technical staff located throughout the world, Mediatrix self-training kits are affordable online courses that deliver hands-on experience in installing and configuring Mediatrix solutions. The self-training kits come complete with equipment, training material, and live TAC support for "at-your-own-pace" technical training.
Webinars: Mediatrix instructor-led courses delivered over the web which build on expertise developed using Mediatrix self-training kits. Training Webinars are designed for interactive communication to deliver maximum benefits to the participants. Webinars offer you a comprehensive student experience using hands-on exercises, and courses designed by professionals.
Technical Training at Mediatrix: Mediatrix offers a wide curriculum of introductory and advanced courses on the Mediatrix line of access devices. These courses are taught at our corporate headquarters in Sherbrooke Quebec.
On-site Technical Training (Standard and Custom): Mediatrix offers on-site training throughout the world. We offer both our standard courses, or we can customize a course to meet your specific needs.
Hardware Warranties
Extend Your Warranty and Protect Your Investment
Mediatrix provides one of the best warranty services in the industry today. We strive to provide you the best options to minimize any unforeseen problems.
Mediatrix offers several warranty upgrade options which allow you to customize the service package to meet your specific needs:
Standard Hardware Warranty: Repair/Replacement and Return for 1 year from purchase.
Extended Hardware Warranty: 1, 2 or 3 additional years Repair/Replacement and Return for your Mediatrix access device.
Lifetime Warranty: Lifetime Repair/Replacement on Mediatrix hardware.
Accelerated Replacement: Minimize downtime by having a replacement unit shipped to you right away.
Firmware Updates and Upgrades
Firmware Updates: Firmware updates are included with the purchase of each unit and can be accessed through the Mediatrix Support Portal.
Firmware Upgrades: As part of our continuous commitment to advance Mediatrix VoIP access devices and VoIP gateways, Mediatrix continuously releases firmware upgrades which bring new state-of-the-art features to our equipment.
For more information
Tel: 1-877-GET-VOIP / (877) 438-8647
Tel: (514) 285-0058
Fax: (514) 842-0125
Email: services(at)mediatrix.com
VoIP - VoIP Gateways - VoIP Access Device - Analog - Digital - Routers
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