Session Overview

Mediatrix’ VoIP Digital Gateway Training provides extensive hands-on training on Mediatrix Digital Gateways. You will acquire the technical skills and knowledge needed to install, manage, configure and troubleshoot Mediatrix products. Increasing the knowledge of your technical staff will improve the satisfaction of your end-users deploying VoIP products.

Intended Attendee

This course requires a basic knowledge of IP Networking and technical background including some hands-on experience with networking and telecommunications equipment.

Pre-Requisite Training Module: None

Competencies

By the end of this Training the students will acquire the skills and
knowledge to:

• Understand the various VoIP applications offered by the Mediatrix Digital Gateways.
• Install Mediatrix VoIP Digital Gateways.
• Understand the use of the various configuration options offered by the product.
• Configure the device according to the VoIP network.
• Operate and maintain the product HW and SW.
• Perform remote management of the unit.
• Perform the technical verification and diagnostic of the unit.
• Provide first line technical support to end-users or on-site
  technicians

Session Schedule & Location

Duration: 2 days (16 hours)
Locaion: Mediatrix Premises, or Client Premises
Language: English

Certifications

Mediatrix 360 Technical Training acknowledging that the student has the tools and knowledge to perform Level 2 technical support on Mediatrix VoIP Digital Gateways/IAD.

Session Outline

Technical & Hands-On Training

System Overview
· Products introduction
· Typical usage and applications

Product Architecture
· Schematic of hardware and software modules

Installing the Equipment
· Installation of a 3400/3500/3600 unit
· Installation of a 4400 unit

Using the Web Interface
Performing Basic Configuration (theory and hands-on)
· Basic Network Configuration
· Basic ISDN Configuration
· Basic SIP Configuration
· Basic Call Router Configuration
· Making your fist call

Performing Detailed Configuration (theory and hands-on)
· Network settings
· ISDN settings
· SIP settings
· Call Router settings
· Advanced telephony settings
· Management settings

Performing Advanced Configuration using UMN (theory and hands-on)
· SNMP variables

Maintenance and Troubleshooting (theory and hands-on)
· Configuration Backup and Restore / Configuration Script
· Software Upgrade/Downgrade
· Tools and techniques
· LED behaviour
· How to report an issue to your next level of support

Reference Material Provided

• Training Material Booklet
• Access to Mediatrix Support Portal

To register for a course or to find out more details, please send us a request for more information.